Window Works is no different than all of us, well intended, but sometimes things go sideway. In my case when they went sideways, Window Works had the right person in place to take what could have easily become a bigger problem and turned it into a huge success. After a list of issues I encountered on my project, Window Works sent Tela Malovski to my home. Tela quickly identified and agreed with a great deal of my concerns. Tela consulted with me on my 125 year old home to help correct limitations that my home provided for the job and re-faced well over half of the exterior windows that were installed in an unacceptable manner. Said differently, Tela and Window Works identified human mistakes but responded with a unique sense of integrity. Tela did not rush the job, got me the resources I needed, consistantly communicated about delivery and timelines and in the end delivered on what Window Works promised when I originally made my purchase. Customer service is difficult to deliver because standards change from customer to customer, but in Tela Window Works has clearly put the right people in charge of their reputation. Good windows, good process and great people! Thank you!
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