Had a rough start with a lot of miscommunication on my order. Started dealing with my new best friend Gina and got things moving. She was great to deal with and my windows were finally delivered and installed as she promised. Her communication with updating me on production status was great, which is why I will do business with them again. Installers were very professional and courteous and answered all my questions. I was concerned with them installing at the end of December with the Chicago cold but they did a wonderful job and I was impressed with the short amount of time for them to do the rough fit of the windows. As soon as they were done, a Window Works rep showed up to inspect their installation, which I was very impressed with. Had another minor snag at the end, but everything worked out just fine. Again, I will definately have them do other windows that I need to have replaced. I am so happy I went with Window Works to do my replacements.
I heard about them in Orland mall I ordered my new Windows they're very good they keep in touch with my to tell me were the work. They are very good people the the salesman the workers and the boss.The order is ready before the time they did Excellent job I love the way they deal with there customers they did very good work thank you Window works
We were very impressed with Eric Gunther he was not a pushy person trying to make a sale which we really liked.Your installers Mike and Paul were outstanding and they did an EXCELLENT JOB with putting our windows in.The two things that we are not happy with is that you say on tv about a restaurant dinner card with your in home estimate which we still haven,t gotten and its been two months already.Another thing is that we have to wait another month for another window to come in because it wasnt measured right so that would make it a total of three months of waiting to get all of our windows . But we are very happy and love the new windows that we do have in
I've had 2 window projects done one involved 3 windows the other 4. The sales person was great and I felt I got the best deal possible. The installers did a great job. My windows look fabulous. The only down side was the screens. They needed to be refitted to the right size. I've recommended window works to all my friends and neighbors.
Window Works was referred to us by a friend. From the sales pitch to the final caulking of the last installed window it was a pleasure working with Window Works. The windows are fantastic! A 100% improvement over our original windows. The installation process went very smoothly and was done very well. I would not hesitate to use Window Works for additional home projects or recommend them to friends and family.
We ordered our windows on March 10th and received a call on April 9th to set up installation. We thought they confused our order with some other order. We called back and had them double check that the windows ready for install were truly ours. They advised that the windows were ours and installed them on the 13th of April. Now that's what we call service. Windows ordered and installed in one month. Unbelievable.
I just had Window Works replace 17 windows in my home last week. The windows arrived a month earlier then we were told.. That was great now we can enjoy summer with no worries. The installers were on time and got all the windows done in a day!! I will recommend Window Works to other people..
I replaced over 20 windows in my home. I had other businesses lined up that afternoon, but the great deal Window Works offered me simply could not be beat. The real reason I cancelled the other estimates and went with WW on the spot was the truly down-to-earth attitude of the salesmen. It wasn't the demo of the product or any of that. I could tell that these were real people who wanted to do right by their customer. Fast forward to installation. They showed up on time, worked hard all day, and completed what I was told would be a two-day job in one day. Nothing haphazard. Everything sealed up perfectly. Again, fast forward a bit... And this is the true reason WW earns 5 stars from me: A month or so after installation, I was having a little trouble getting the half screens upstairs to stay in position, to allow a nice breeze to circulate within the house. The screens kept sliding down, exposing the house to bugs, etc. I called customer service, and they explained sincerely that it was a concern that was happening to a lot of people. The WW salesmen had been demoing a window with a full-screen, which wasn't exactly what was included in my order (I got half-screens without realizing it). I realized that part of the blame was on me for that, but I was surprised to see that they were internally aware of it as well. The representative (Dennise, I believe) pledged to have the half-screens replaced with fulls as soon as they were available from the manufacturer. Free of charge. I crossed my fingers, sure, but didn't really plan on anything happening. Fast forward several months, to yesterday, when I got a call out of the blue. Dennise told me she hadn't forgotten about me and the replacement, and that the manufacturing was finally getting underway. I'm extremely impressed with WW follow-up on their promises. Everyone I've had contact with - from the salesmen, the in-company installation crew, to the customer service reps - has been extremely personable. I don't write reviews often, but I thought it would be especially important for me to do so here. Cannot recommend this company enough. Great people. Great product. Thanks for reading.
My experience with Window Works was great!!! From the Sales Rep, to the measurement guy, to the workers who completed the work. I recently got new windows installed in my entire home. They are simply beautiful!!! My home looks completely different and very bright now!!!! I would definitely recommend Window Works to friends and family. They are extremely professional, personable, and the completed job looked GREAT!!!! They laid down tarp throughout my home and cleaned up behind themselves. I loved that part!!! I'm satisfied with my finished product, I hope someone reads this review and uses Window Works for there home.. Thank you, Kellie N Jones - South Holland IL
Omg! First winter with new windows. My heat bills are down $100 from last winter. So glad we chose to get these windows. I also love that I can clean windows without my hubby's help. They open in so I can do both sides. I love love love these windows. Thanks window works !
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