Our windows were installed in June. We noticed a very small issue with two screens that were damaged and one large window that made a noise when a nearby door was closed. The screens were replaced in days. A new window was ordered after being looked at a few times with a few different service calls. When the replacement window came in we received a call that it had the same issue. We were happy that we did not take time off work for the install that would have resulted in the same issue. The second replacement window was finally for installation this last Friday. Ty and Vova came to the door right on time. They went out of their way to address the delay and assure me that the window would be perfect once they were done. They were so courteous and friendly the whole time they were there. The window looks and works great. They made sure I had no concerns before they left and reminded me to call right away if there were any issues. When you order a house full of windows I don't think it's unexpected to have some things go wrong. I always measure a company on how they take care of problems. I was very happy with the communication and follow up and especially with Ty and Vova.
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