On New Year's eve, I contacted Window Works regarding a problem with a lock to a door which they installed. I spoke with rep. Michelle. She was extremely helpful and informed me that they'll send out a rep. on the 2nd. I was doubtful that anyone would be sent so soon. But the first thing in the morning of the 2nd, a repairman named Vova came to my house and fixed the door! I was pleasantly surprised at the prompt service the company provided. I was expecting some modicum of a hassle being the skeptic that I am. This is the second time I contacted the company regarding a problem. Each time, Window Works provided outstanding service.
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