My installers arrived on one the coldest days of the winter and they got to work. Very courteous and polite. After installing door I wanted a keyless deadbolt instead of the regular one, then it got crazy lock would not work, youtube ,mfg called nothing worked. Mfg said the motor was bad they waited while I went and got another one New lock worked these guys went above the line of duty. IDoors installed beautifully. I am a contractor and never seen this kind of customer service. Did I also say another rep came by to see if I was satisfied
I highly recommend window works for all your house renos and projects! Their customer service was one of the best experiences I have had. Our windows came out beautiful and the installers work with patience and were very clean after they were done. Very punctual when it came to starting the project and finishing the project. They had to come on another day as it started to get dark, and they did not want to rush on putting up the window and risk it being done improperly. They came super early the next business day to finish. They showed us how to work every window and went into detail on what they did step by step. LIFETIME warranty on all the windows! Tina Garcia worked customer service, and was super helpful and professional when it came to answering questions and getting to the root of the issue/concern. She is not shy when it comes to phone tag as she wants to make sure I was happy with how everything turned out and made sure I had all questions answered. Honestly one of the best experiences I have had since I started doing renovations!
Dominick was very professional, knowledgeable and patient. I did not make the purchase today, but this will be the company i go with when i am ready. Dominick keep up the good work!!!!
Dave Phillips I would like to give five stars. Thx.
Dominic was great, very honest and wise advice. We had a complicated situation with a very old house and he provided annexcellent creative solution that we were not at all aware of going into it. Looking forward to the install!
My husband & I are so pleased with our experience with Window Works. In the past 2 days, we have had 26 windows installed. The installers were professional & efficient. We could not believe how easy they made the job look. The entire installation took 2 days after which one of the techs, Dave Phillips, came out this afternoon to fix a couple of minor issues. He, also, was knowledgeable about the product, fixed the issues & answered our questions. Thanks to all for the hard work.
My husband and I tried for two years to secure a quote and book a job to replace 14 custom windows, a bay window and add a sliding glass door. We had 3 different people come out, spend an hour with us, leave and never send a quote. Expressing my frustration one day a friend recommended that I call Bill Porayko with Window Works. Bill came out and provided a quote on the spot. Because it was such a big job we split it up over a year and there wasn’t any problem or change in pricing from what was quoted. I have since referred Bill and Window Works to 4 of my own friends who have used the company with 100% satisfaction. Thanks Bill
Bill was professional and personable. The windows were installed properly and on time. The work area was left clean and the installers were friendly and respective. A good experience all around!
Keenan was the representative that came to my house to quote me a price on 8 windows. He was very professional, friendly, informative and on time. He is the type of representative that is very nice to work with. He explained everything in detail and answered all my questions. He made it very easy to make a well informed decision. That is why I chose Window Works to install my windows. What a pleasure working with Keenan. If you are looking to purchase windows, definitely check out Window Works, what a refreshing experience.
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