On time, on budget, done right the first time.
Thanks goes out to Ryan who arrived on time and performed top notch service with a friendly demeanor. He went above and beyond to make sure that I was satisfied with our dirt knob replacement and gladly recaulked around the door where I asked him to. Window Works stands by their work! Professional and easy to work with.
We are very pleased with our new window replacement, sales presentation informative and and well done. The installers did a wonderful job, pleasant and professional.
Five stars. Chris came by our home in Palatine to do a review of ten windows we thought we needed to replace in three bedrooms....based on water pooling on the window bases, and inconsistent temperatures in the bedrooms. Quick solve: he instructed us to get an HVAC service into check out the system that was installed in the early 90's when our home was built. There appears to be some outdated equipment here and that's not providing the correct levels of humidity we need to alleviate the water. And yes, I have spent time adjusting the settings of the humidifier based on outside temps. His recommendation to replace our current windows was only to solve for higher efficiency in our heating and cooling - keeping external cold and hot air out, and keeping heat and AC in. He confirmed there is no need to replace our windows now to achieve that, and just stick with what we have. Long story short: an overdue HVAC service will be more affordable for us than replacing windows. I was embarrassed for wasting his time, but thanked Chris several times for providing an honest POV and not selling just to sell. I appreciate this so very much. When the time does come for replacement, Chris and WindowWorks get the first call for service.
The team at window works is top notch. They have a great pulse on the business and will continue to please customers long into the future.
We just spent the evening with David Josephs of Window Works in Bolingbrook. David is an excellent rep, very knowledgable and gave a great presentation. He totally sold us on his product. We were not going to do the work until spring of 2022, but David sold us on doing it this fall. We are totally excited about replacing all the windows and doors on our 50 year-old townhouse 😊
The windows are just what I wanted. The installer was excellent. The price was reasonable. Customer service was great.
David provide us with a very detailed presentation and is extremely knowledgeable! I appreciate the customer service and professionalism! I highly recommend this company!
Jeff Aqonath made our window works experience Great! Very easy to talk to, very knowledgeable about the Window Works product. Worked with us on pricing to meet our needs. The service team was very professional. Did a great job and cleaned up their areas well. We love our windows and patio doors soo much, this year we are doing the rest of them with Jeff and Window Works.
We had windows installed by Window Works a little over two years ago.. This winter we noticed condensation in between the double pane glass on a couple of our windows.. The fog was not inside or outside on the glass,, it could not be wiped away.. I immediately thought great here we go.. 🙄 I called window works and they asked what the problem was.. My customer service contact was Michelle and I couldn't be happier.. Michelle treated me like I was family!! I explained what was going on and Michelle asked me if she could sent me a link so that I could send her a couple of pictures of our problem.. Me being a natural cynic thought now the have begins.. She'll say she sent it and I'll never get it or I'll get it but she'll say she never got the pictures..I figured this will go on until one of us is tired.. Nope... Not at all the case.. I heard my text go off even before hanging up the phone with Michelle.. As we continued to talk I snapped a couple pics and sent them back and she had them before even hanging up the call..I was truly amazed.. Michelle told me she would get with someone from her team there to better diagnose the problem according the the info I gave her as well as the pics and get right back to me with a solution to our problem.. Michelle did exactly that!! Within no time at all Michelle had an amazing tech named Dave come out and replace the glass on 2 of our windows.. Dave was friendly,, professional and obviously seemed to know what he was doing.. Dave was in and out and we were back in business.. A short time later I noticed the same problem in another window and it was handled exactly the same way.. Window Works doesn't only talk the talk the walk the walk!! Window Works did everything they said the would do.. From our sales consultation right down to doing the right thing and standing by their product when we had a problem.. The second time a tech named Vova came out and again astounded us with his knowledge and level of overall service.. We have never been happier with an overall purchase and level of service like we received and continue to receive from the amazing staff over at Window Works.. I am Truly Blown Away and need to say if u decide to go somewhere else other than Window Works I can only wish you luck that any part of your experience not to mention overall is at least half as good as ours has been choosing Window Works.. Believe me when I tell you I really believe Window Works has our best interest in mind and truly go all out to make sure we feel like a valued customer!! Worth every penny!! Thank you Michelle and your whole team over there at Window Works!! Thank you!! 🙂🥰
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